| Customer Helpdesk Form |
 | Complete form fields for more specific information to attend customer problems |
| Tickets are posted according to deparments, support products and services |
| Upload additional files as attachments |
| Notify administrator, department users/agents of new tickets posted by the public |
| Easily keep track of support issues and communication |
|
| View & Reply Support Tickets |
| Use different search criterias to list and search for tickets |
| View messages and post reply to ticket using canned messages |
| Upload file attachments |
| Set ticket status and type for ticket management |
| Attach file to replied ticket message |
|
| Support User/Agent & Department |
| Create multiple support users or agents |
| Agent can view, edit, and reply to support tickets |
| Create multiple departments for different support issues and assign the agents to handle them |
|
| Customizable Helpdesk Form Fields |
| Customize Department, Ticket Priority, Product, Order Number fields to be optional |
| Create different of support products and services |
|
| Integrate with FAQ Support |
| Integrate with Webbiscuits FAQ Support for users to search for quick solutions in the knowledge base |
| Helpdesk ticket content can be added directly as FAQs |
|
| Anti-Spam With Image Verification |
| Secure your customer helpdesk form from being spammed by bots |
| Requires both the GD library and FreeType library |
|
| Easy-to-Use Management |
| View, edit and reply tickets, support products, fields, departments |
| Create canned texts for various departments |
| Auto email piping |
| Personalize notification email when ticket is posted, replied or closed |
| Time zone settings and CSS |
|
